Response Time
We aim to respond to customer inquiries within 24 hours on business days.
Support Hours
Monday–Friday
9:00 AM–6:00 PM
Saudi Arabia time
For Faster Assistance
When contacting us about an order, please include your order number, the email address used at checkout, and a short description of the issue. For damaged or defective items, attach clear photos or video where possible.
Responses may take longer during weekends and public holidays. Please do not send payment-card numbers or other sensitive financial information by email.
