Last updated: October 9, 2026
1. Shipping Locations
We currently ship to eligible addresses within Saudi Arabia. Delivery may be unavailable in remote areas or locations that carriers cannot serve or where delivery of age-restricted products is prohibited.
2. Delivery Options and Estimates
Available delivery methods, estimated delivery windows, and shipping charges are displayed during checkout based on the delivery address and carrier availability. Delivery estimates begin after an order is processed and handed to the carrier.
3. Order Processing
Orders are normally processed within 1–2 business days after successful payment confirmation. Processing may take longer during public holidays, peak periods, address reviews, security checks, or age-verification requirements.
4. Tracking
Where tracking is available, the tracking number or link will be sent to the email address or telephone number provided at checkout. Tracking updates may take 24–48 hours after dispatch to appear.
5. Address Accuracy
Customers must provide a complete recipient name, mobile number, building and street details, district, city, postal code, and National Address information where applicable. Contact us immediately if an address needs correction; changes may not be possible after dispatch.
6. Age and Identity Verification
The recipient may be required to present valid identification or complete an age-verification check. Delivery may be refused where verification cannot be completed or delivery would violate applicable law.
7. Delays and Missing Packages
Carrier disruption, weather, public holidays, remote locations, incorrect addresses, security checks, and events outside our reasonable control may cause delays. If a shipment is significantly delayed or missing, contact us with the order and tracking numbers.
8. Damaged Packages
Photograph visible external damage before opening the package and keep the product and original packaging. Contact us within 48 hours of delivery with your order number and clear photos or video.
9. Failed Delivery and Returns
Packages may be returned after unsuccessful delivery attempts, an incorrect address, refusal, failure to collect, or unsuccessful age verification. Additional redelivery or return costs may apply where permitted.
10. Contact Us
For delivery assistance, contact susuwei055@gmail.com and include your order and tracking numbers.
